The European Commission has set up an interactive dispute resolution platform for the settlement of consumer disputes arising from online contracts on the basis of the ODR Regulation (EU 524/213). You can access this platform at the following link: www.ec.europa.eu/consumers/odr. There you will also find further information on the online dispute resolution procedure.
Clever Float GmbH is not obligated to participate in dispute resolution proceedings before the European conciliation body, nor does it voluntarily submit to such proceedings.